01 · Who sends these texts
Who sends these texts
Texts are sent by AnswerBack, a brand of Linkedd LLC, a Montana limited liability company, 226 S Cruse Ave, Helena, MT 59601, on behalf of the home-service business whose line you called. AnswerBack's numbers: main/answering line +1 (334) 986-3795; backup line (205) 851-5102, which may forward to the same answering line. Only these numbers are AnswerBack numbers.
02 · Types of messages
Types of messages
- Call follow-up texts: a short confirmation that your details (name, service address, problem) were passed to the business, which will call you back.
- Review requests (Pro and Crew plans): a request to review the business after service.
- Help and opt-out confirmations.
AnswerBack does not send marketing texts, and does not send automatic texts after missed or unanswered calls.
03 · How you consent
How you consent
- Call follow-ups: sent only if you agree during an answered call when the AnswerBack receptionist (which may be an automated voice) asks.
- Review requests: sent only if you have given your own consent to receive them. A business's general agreement to follow SMS consent rules does not replace your consent.
Consent is not a condition of purchase or of receiving service from the business.
04 · STOP and HELP
STOP and HELP
Every text includes "Reply STOP to opt out."- Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to stop all further texts. You will get one confirmation and no further messages unless you clearly re-consent.- Reply HELP for help. The reply includes: AnswerBack, answerback.online, +1 (334) 986-3795.- You can also opt out by calling +1 (334) 986-3795 or emailing hello@answerback.online.
STOP is not emergency help. If there is immediate, life-threatening danger, hang up and call 911. AnswerBack is not an emergency service.
05 · Frequency and charges
Frequency and charges
Message frequency varies; typically one follow-up per answered call and at most one review request per completed job. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
06 · Privacy
Privacy
Mobile numbers and SMS consent data are not sold or shared with third parties for their marketing. Messages are handled as described in the Privacy Policy, including our call-handling and messaging provider and carriers that deliver texts.
07 · Business responsibilities
Business responsibilities
Businesses using AnswerBack must provide only numbers for customers who have consented, must not ask AnswerBack to text anyone who has opted out, and must follow applicable messaging laws (including the TCPA and carrier rules). See Terms of Service §06.
08 · Changes and contact
Changes and contact
We may update this policy and will change the "Last updated" date. Governed by Montana law as described in the Terms of Service. Contact: hello@answerback.online · +1 (334) 986-3795 · Backup (205) 851-5102 · Linkedd LLC d/b/a AnswerBack, 226 S Cruse Ave, Helena, MT 59601.