01 · Scope
Scope
This policy applies to AnswerBack, a managed answering service from Linkedd LLC, a Montana LLC, d/b/a AnswerBack, 226 S Cruse Ave, Helena, MT 59601, serving plumbing, HVAC, and other home-service businesses nationwide in the United States. It covers the free 14-day pilot, paid plans, and the setup fee, and should be read with the Terms of Service.
02 · Pilot and plans
Pilot and plans
The 14-day pilot is free. No card is collected, nothing is charged, and the pilot never turns into a paid plan on its own. You can stop it at any time by telling us.
After the pilot you may choose:- Solo — $99 per month- Pro — $179 per month- Crew — $299 per month- Founding Annual — $790 per year (first 25 businesses; same features as Solo)- Setup — $149 one-time, charged with a monthly plan; waived on annual plans
A paid plan starts only when you opt in at checkout and renews automatically each month or year at the price shown at checkout until you cancel. Payments are processed by Stripe through Linkedd LLC's own Stripe account; Linkedd LLC d/b/a AnswerBack is the seller and contracting party.
03 · How to cancel (anytime)
How to cancel (anytime)
- Online: www.answerback.online/billing/portal → enter your checkout email → open the Stripe link → Cancel plan.
- By email: hello@answerback.online from the billing email, "Cancel" in the subject.
- By phone: +1 (334) 986-3795.
Cancel before your renewal date to avoid the next charge. Cancellation stops the next renewal; service continues to the end of the month or year already paid for, and no further charges are made. You don't need to give a reason. During the free pilot you can cancel anytime before any paid charge, and nothing is billed.
04 · Refunds
Refunds
Monthly plans (Solo, Pro, Crew). Canceling stops future charges. We do not give refunds or credits for a partial month, or for a month that has already started, unless applicable law requires it.
Annual plans, including Founding Annual. Canceling stops the next yearly renewal; service continues through the paid year. We do not refund the unused part of a year that has started, unless applicable law requires it.
Before service starts. If you cancel a paid plan before your answering line is set up and confirmed live, you receive a full refund of that payment.
Setup fee ($149). The setup fee is refundable in full if you cancel before your answering line is live, and non-refundable once the answering line is live (set up and tested). On annual plans setup is waived, so there is nothing to refund.
Digital downloads. If AnswerBack sells any downloadable item, it is final sale once delivered. (AnswerBack does not currently sell downloads.)
Service problems. You may still ask for a refund after a service problem, and AnswerBack may, at its discretion, approve a full refund, partial refund, service credit, or no refund based on timing, work performed, and the issue. We confirm the outcome in writing.
This section does not limit any refund rights that applicable law gives you.
05 · Refund timing
Refund timing
Approved refunds go to the original payment method within about ten business days after confirmation. Your bank or card network may need more time to post it.
06 · How to request
How to request
Include your name, the email or phone number used on the order, and a brief reason. Send to hello@answerback.online or call +1 (334) 986-3795. We confirm receipt and the outcome in writing. Do not send card numbers or security codes.
Main line: +1 (334) 986-3795 · Backup line (if the main line doesn't connect): (205) 851-5102
07 · Contact us before a chargeback
Contact us before a chargeback
Please contact AnswerBack before starting a chargeback so we can review your request and respond in writing. Unwarranted chargebacks may result in suspension of service and recovery of permitted fees, costs, and chargeback amounts to the extent permitted by law. This does not limit rights the law does not allow us to waive.
08 · Earlier purchases and questions
Earlier purchases and questions
Earlier $99/month and $948/year plans: keep their existing pricing and these cancellation rules until canceled or changed. Earlier one-time $99 pilot purchases: full refund if canceled before setup was confirmed; after that, refunds are discretionary under section 04.
Linkedd LLC, a Montana LLC, d/b/a AnswerBack · 226 S Cruse Ave, Helena, MT 59601 · hello@answerback.online · +1 (334) 986-3795. See also the Terms of Service, Privacy Policy, and SMS Terms & Consent Policy.